Patient Ombudsman’s 2024/25 annual report details how complaints can be a rich source of insight for health care providers, organizations and the health system at large to improve Ontarians’ health care experiences.
As the office continues to see increasing numbers of complaints year over year, this report highlights how Patient Ombudsman has integrated trauma-informed approaches into its resolution and investigation work, and how these approaches can help address complaint issues.
2024/25 Summary Report
2024/25 Full Report
Media Release