Site Directory ComplaintsBefore You Make a ComplaintWho We OverseeComplaint ProcessTips and AdviceMake a ComplaintSubmit ComplaintAfter You Make a ComplaintResourcesFAQsUseful TermsBrochureMultilingual Fact SheetsOther Organizations that Can HelpAbout UsWho We ArePatient Ombudsman and TeamFormer Patient OmbudspersonsWhat We DoVision, Mission, and ValuesWhat we mean by fairness?Early ResolutionInvestigationsWhat You Can Expect From UsService CharterEthical PrinciplesIntegrated Accessibility Standards PolicyAccessibility Standards for Customer Service PolicyFreedom of Information and PrivacyAODA PolicyQuestions from Patient AdvisorsCareersPublicationsNewsBlogBlog ArchiveMedia ReleasesCOVID-19FAQ and InformationLong-Term Care Home ComplaintsSpecial ReleasesAnnual Highlights2016/172017/182018/192019/20 and 2020/212021/22Health Sector OrganizationsInformation for RespondentsIndigenous EngagementService for Indigenous patients