Patient Ombudsman’s 2024-2027 Strategic Plan not only sets out the aims and objectives of the office’s work for the next three years, but also reflects the Patient Ombudsman’s role within the health care system. Complaints provide a unique perspective from which to learn and share to improve the quality of the health care experiences for everyone.As one of the only ombuds offices in Canada dedicated to resolving complaints about health care, Patient Ombudsman uses the information gathered through its work to improve the quality of health care experiences.