Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Years Four and Five

Link to Year Four 2019/20 and 2020/21

Since opening its doors just over five years ago, the office of the Patient Ombudsman has championed fairness in health care by listening to patients, caregivers and health sector organizations to improve services and achieve better health care experiences for all Ontarians.

We are pleased to share the following annual report for year 4 and 5 (2019-2021), which reflects on the offices’ last two years of operation and highlights important issues including the impacts of the COVID-19 pandemic.

The annual report also includes case studies that touch on important and concerning issues. The patient stories and resolutions speak to the work of an ombuds in determining whether a health sector organization has acted fairly.


Year 4 and 5 Summary Report

Year 4 and 5 Full Report

Media Release


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