Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Welcome to Our First Annual Report

Link to Annual Report 2016/17



The opening of the Patient Ombudsman’s office in July 2016 was an exciting opportunity to collaborate with health sector organizations and to represent a conduit for the patient voice to inspire positive changes that work for everyone.

One of the purposes of the Patient Ombudsman’s report was to begin to bring forward the themes that emerged from the experiences shared by patients and caregivers and highlights the insights collected in the office’s first full year of operations.

The work of building the Patient Ombudsman’s office has just begun and we are working committedly every day to fulfilling our promise to the people who fearlessly come forward to share a patient experience or perspective with us – our job is to make every experience matter.

Year One 2016/17

Financial Statements


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