Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team


Patient Ombudsman can also conduct investigations.

More complex complaints can be escalated to investigation.

Patient Ombudsman can also initiate an own motion investigation. An own motion investigation can happen without a complaint from a patient or caregiver. This type of investigation is generally about a systemic issue or a serious problem that comes to our attention as the result of trends in complaints or a matter of high public interest.

Patient Ombudsman may choose to conduct an investigation if:

  • An early resolution wasn’t possible

  • There may be a dispute to some of the facts in the initial complaint

  • There is wider public interest in the issue


Out of our investigations we can make recommendations highlighting issues so they don’t keep happening to other patients & families.


Long-Term Care Homes COVID-19 Investigation


Investigation Summaries


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