Patient Ombudsman can also conduct investigations.
More complex complaints can be escalated to investigation.
Patient Ombudsman can also initiate an own motion investigation. An own motion investigation can happen without a complaint from a patient or caregiver. This type of investigation is generally about a systemic issue or a serious problem that comes to our attention as the result of trends in complaints or a matter of high public interest.
Patient Ombudsman may choose to conduct an investigation if:
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An early resolution wasn’t possible
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There may be a dispute to some of the facts in the initial complaint
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There is wider public interest in the issue
Out of our investigations we can make recommendations highlighting issues so they don’t keep happening to other patients & families.
Long-Term Care Homes COVID-19 Investigation
Investigation Summaries