Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Indigenous Engagement

Land acknowledgement

Patient Ombudsman acknowledges the area covered by Treaty 13, also known as the Toronto Purchase, and we pay respect to the Mississaugas of the Credit. Patient Ombudsman learned that, traditionally, Toronto, where our office is located, was a gathering place for many nations including the Anishinabeg, the Haudenosaunee and the Wendat peoples. Our acknowledgement prioritizes the Indigenous presence on the land and supports the spirit of reconciliation. We are grateful for the opportunity to work in the community across Turtle Island.


The Early Resolution Indigenous Specialist is a result of collaboration and feedback with Indigenous Health Leaders and is in line with Joyce’s Principle (a series of recommendations following the tragic and preventable death of Joyce Echaquan)

“Health and social services organizations must facilitate access to an Ombudsman specific to Indigenous people”

Our Early Resolution Indigenous Specialist:

  • Works with Indigenous patients and their loved ones who come to Patient Ombudsman with concerns about an unfair healthcare experience in a hospital, long-term care home or as a client of home and community care support services.

  • Provides expertise in resolving concerns, participating on investigations, mediating in collaboration with patients and health sector organizations, and achieving fair outcomes for all parties involved.

  • Connects with Indigenous health leaders to foster an awareness of the Patient Ombudsman service and to share the stories and issues as they emerge.

If you have a question or would like to connect with Patient Ombudsman’s Early Resolution Indigenous Specialist, please email us at or call us at 1-888-321-0339





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