Patient Ombudsman can also conduct investigations.
More complex complaints can be escalated to investigation.
Patient Ombudsman can also initiate an own motion investigation. An own motion investigation can happen without a complaint from a patient or caregiver. This type of investigation is generally about a systemic issue or a serious problem that comes to our attention as the result of trends in complaints or a matter of high public interest.
Patient Ombudsman may choose to conduct an investigation if:
An early resolution wasn’t possible
There may be a dispute to some of the facts in the initial complaint
There is wider public interest in the issue
Out of our investigations we can make recommendations highlighting issues so they don’t keep happening to other patients & families.
Long-Term Care Homes COVID-19 Investigation