Patient Ombudsman will not be offering in-person ‘walk-in’ appointments until further notice.

Our service is still available by calling our central complaints phone line at 1.888.321.0339 or access our online complaint form.

Your experience matters to us.

COVID-19 questions and information

We appreciate your patience and effort in helping our office do our part to minimize risk and prevent exposure to COVID-19 (Coronavirus) for all Ontarians.

Thank you,
Patient Ombudsman Team

Leadership Team

Cathy Fooks, Patient Ombudsman

Cathy Fooks assumed her role as Ontario’s Patient Ombudsman on July 13th 2020.

Prior to becoming Patient Ombudsman, Ms. Fooks was the President and CEO of The Change Foundation.  Based in Toronto, the Foundation’s mission is to improve the patient and caregiver experience in Ontario. In 2018, Ms. Fooks was a special advisor to the Ontario Ministry of Health to assist with the setup of the Ontario Caregiver Organization.

Before leading the Change Foundation, Cathy was the founding Executive Director of the Health Council of Canada where she was responsible for implementing the Council’s mandate of reporting to Canadians about health care renewal.  She has held other executive positions with the Canadian Policy Research Networks, the College of Physicians and Surgeons of Ontario and the Institute for Clinical Evaluative Sciences. She has worked for the Premier’s Council on Health, Wellbeing and Social Justice and for two former Ministers of Health.

Ms. Fooks brings with her over thirty years of experience in health policy and research, government affairs and media relations. She has written numerous articles and reports on the Canadian health care system. She holds degrees in political science and economics from Trent University, (B.A.), and Queen’s University, (M.A.) and she has completed the Executive Program in Change Management at the Rotman School of Management, University of Toronto. She also completed the Executive Program in Strategic Perspectives for Non-Profit Management at Harvard Business School.

Ms. Fooks has held board positions with The Michener Institute, and the Toronto Regional Geriatric Program and is currently the Board Chair of HDRN, a federally funded data and research network.                  

Ms. Fooks has been recognized as a distinguished alumni by Trent University for her contributions to Ontario’s health system.



Craig Thompson, Executive Director

Craig Thompson is a healthcare leader with more than 25 years of experience working for public and private organizations in the healthcare, design sciences and communications sectors. Craig is the past Co-chair of the Patient Experience Steering Committee at Cancer Care Ontario (CCO), and is the past Chair and board member of Progress Place – a community mental health organization.

Craig received his MHSc. Health Administration from the University of Toronto’s Institute of Health Policy, Management and Evaluation (IHPME) and his BASc. Engineering from the University of Waterloo. He received the University of Toronto’s 2017 Robert Wood Johnson Award presented in collaboration with the Canadian College of Health Leaders (CCHL) and the 2016 Kevin J. Leonard Award presented in collaboration with UHN’s Centre for Global eHealth Innovation.

Craig is also a Certified Health Executive (CHE) with the Canadian College of Health Leaders (CCHL), registered Professional Engineer (P. Eng.) with the Professional Engineers of Ontario, associate member of the ADR Institute of Ontario, and member of The Beryl Institute.



Trevor Howard, Manager, Complaint Services

Trevor Howard brings more than 10 years of professional law enforcement experience at both the federal and municipal levels of government.  As a Police Officer, Trevor worked diligently to resolve public complaints in a professional, empathetic and results-oriented manner. 

He also spent considerable time as an Investigator, conducting complex and sensitive criminal investigations involving vulnerable populations.  Trevor holds an Honors Bachelor of Science degree from the University of Toronto, a Master’s of Public Policy, Administration and Law from York University, and a Graduate Diploma in Justice System Administration also from York University.



Jeffrey Bagg, Legal Counsel

Jeff Bagg is a lawyer with demonstrated experience in Ontario’s hospital and health care sector. He has provided advice regarding various issues related to health law, including hospital accountability and oversight, health care regulation and policy, privacy, patient relations and regulated health professionals, amongst other things. In a past role, Jeff also carried negotiations of a province-wide accountability agreement for public hospitals as well as numerous legislative and government relations exercises.

Jeff was called to the Ontario Bar in 2013 and he holds an integrated common and civil Bachelor of Laws (LL.B./B.C.L.) from McGill University Faculty of Law. Jeff recently completed a Masters of Public Health at Johns Hopkins University’s Bloomberg School of Public Health.



Georgina White, Research and Policy Advisor

Georgina joined Patient Ombudsman as the Research and Policy Analyst in 2017. She works with the Patient Ombudsman leadership team to develop and implement strategic organizational goals and operational planning, and carries out research and data analysis to support early resolutions, investigations and public reporting.

Prior to joining the Patient Ombudsman, Georgina was the Director of Policy and Research with the Ontario Association of Community Care Access Centres and also spent many years with the Ontario Ministry of Health and Long-Term Care working on both policy and program support portfolios. Georgina has a Bachelor of Science from the University of Toronto.

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